SHIPPING & RETURNS

RETURN POLICY

All sales are final. No refunds but exchanges are applicable. For all exchanges, customers are responsible for the shipping fee to send the item back to be exchanged. I am not responsible for any allergic reactions from using the products. Please read all ingredients to be sure you are not allergic to any of them. I want you to be completely satisfied with your products so please reach out to me if you are having any issues at upscalefaces@gmail.com.

DAMAGED & DEFECTIVE ITEMS

All damaged or defective item claims must be made within 7 days of receiving your order.

I only replace items if they are defective or damaged. You will have to email me picture proof of the damage. I will replace the item once I receive the picture proof and once I have received the products back from you in the same packaging it was sent in.

SHIPPING POLICY

Free Standard shipping on all orders. I work hard to ship your orders out in a timely manner! All orders are packaged and taken to the post office within 1-2 business days. You should receive your package in 5 - 7 business days. If you need your package sooner there is a 2-3 day Priority Mail option. Please keep in mind that due to minimal staff and Covid 19 you may experience some delays. Once the packages are out of my hands I have no control over the speed at which they are delivered. Mail is moving slower this year and I hope you all understand. Thank you!

Upscale Faces® LLC., is not responsible for packages once they leave my office, but in the event of your item being missing in transit or stolen please contact me by email at upscalefaces@gmail.com so that I can file a claim in order to refund your money back or we can send a replacement if you choose to. All orders will be insured.

*****DISCLAIMER: I WILL NOT SHIP TO A P.O BOX, NAVAL PORTS, MILITARY AND RESTRICTED AREAS.

I AM NOT RESPONSIBLE IF YOU PROVIDE THE WRONG SHIPPING ADDRESS. IF PACKAGES ARE RETURNED TO ME, YOU ARE RESPONSIBLE FOR ADDITIONAL SHIPPING CHARGES. IF THE PACKAGE IS LOST DUE TO YOU PROVIDING THE WRONG ADDRESS, I AM NOT RESPONSIBLE AND CAN NOT OFFER A REFUND. PLEASE CONTACT YOUR LOCAL POST OFFICE AND FILE A CLAIM WITH THE POST OFFICE FOR ANY MISSING PACKAGES. THANK YOU.*****

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

Unfortunately, I do not ship orders outside of the United States at this time. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days.